Online video: Writing the Future

Nike T90 Spectra

Image by tsechuen26 via Flickr

This new spot by Nike for the upcoming World Cup is brilliant. It also shows us what marketers can do with online video that they can never do with television advertising. You just can’t run this spot on TV, and a watered-down 60-second version wouldn’t be as powerful. Kudos to the team that realize online video is a different animal, and that going long (in comparison to the :30 or :60 spot) can do wonders for your storytelling ability.

Enjoy.

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Content is King: Your Social Media Content Strategy

content_strategyToday I had the privilege of speaking at UCLA‘s Anderson School of Management at the BizSoMe (biz sum) conference about creating an effective social media content strategy.  Content is more than just information, content objects are critical hubs of conversation – they are social objects that get consumed, shared and manipulated by the viewing audience.  By deliberately planning a social media content strategy companies can increase engagement and achieve their business goals by leveraging social networks and their inherent content sharing features.

In this talk I focused on content strategy from a high-level view and then looked at it specifically for Facebook, YouTube, Twitter and Flickr.  Unfortunately I ran out of time and had to skip past much of the Twitter and Flickr portions of the talk.

A couple of notes:

A couple of people asked for recommendations about custom Facebook Pages. Here are a few options:

Any other questions? Drop me an email or connect with me on Twitter.  And feel free to add me on LinkedIn.

Content is King – Your Social Media Content Strategy

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Small business video marketing – using a call to action

video call to action

I recently had the opportunity to write a guest column about online video marketing over at ReelSEO, and I focused on the importance of including a call to action in your video to encourage viewers to take action after watching.   Whether it’s subscribing to your YouTube channel, sharing the video with a friend, visiting a website or your store; a call to action is critical to creating measurable ROI for your video marketing program.

Here’s an excerpt of HOW TO: Create a Call to Action in Small Business Video, read the rest over at ReelSEO:

A video without a strong CTA is a missed opportunity for a small business looking to create new business from their video marketing. This is an important difference between video marketing for big brands and video marketing for small businesses. A large brand can post a video and use “softer” measures of success such as reach, brand recall, and impressions, but small businesses have limited budgets and success is measured in terms of ringing the cash register.

Image via ReelSEO.

Disclosure: I work for TurnHere. We make and promote video for small businesses.

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Google loves video – set to launch WebM Project

Image representing YouTube as depicted in Crun...
Image via CrunchBase

Dan Rayburn reports that Google is making a major announcement tomorrow around the open-sourcing of its VP8 video codec.  This is a big deal because if Google throws its considerable weight behind an opensource VP8 codec and HTML 5 it could be another serious blow to Adobe Flash as the developers’ video delivery platform of choice.

From Google’s New Video Platform Called The “WebM Project”

Between all the details that are starting to come out about Google’s announcement tomorrow, it’s clear that Google’s going to be doing a lot more than just open-sourcing the VP8 video codec. And if the rumors I heard from earlier today are true, and Google does in fact have or will have hardware support for VP8, then their announcement is going to be a really big deal.

Google is serious about video. Tomorrow’s announcement comes on the heels of YouTube’s 5th birthday where YouTube product manager, Hunter Walk, predicted the end of “online video” and the rise of ubiquitous high-quality video across any screen – streamed through just one channel, yours.

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Welcome to the YouTube Generation

YouTube 5 Year channel

YouTube turned 5 on Sunday and announced some mind-blowing stats about the service:

The YouTube era is here in full force.  It took the big 3 networks decades to build up their prime time viewership and billions of dollars in expensive show production, talent and other costs.  YouTube did it in 5 years on the back of mostly free content willingly uploaded by ordinary people.

Staggering.

From Wired:

America’s Funniest Home Videos may have pioneered the YouTube concept, but as the site reaches the five-year mark, its audience size is no laughing matter. YouTube’s viewership now exceeds that of all three networks combined during their “primetime” evening time slot, with over two billion views per day, Google announced on Sunday.

Granted, YouTube’s numbers come from worldwide views, while ABC, CBS and NBC broadcast their primetime channels within the United States. But this is a significant milestone nonetheless, and hints at an eventual tipping point when the internet could become the world’s dominant video delivery system, Mark Cuban’s predictions aside.

To commemorate they’ve made a quick video showing some of the highlights over the last 5 years.

Image via Social Times.  Read more at the Social Times: YouTube Exceeds 2 Billion Daily Views And Celebrates 5 Years.

Hulu Wins in the Details

hulu logo

Hulu announced a new player for its popular online video site this morning and Eugene Wei, their VP of Product walks through the new functionality in a detailed blog post about the new features in the Hulu player.  If you take a few minutes to read it you’ll notice that most of the updates don’t feel “major,” or part of a “massive relaunch” as tech companies like to say when they version up on their platform. Instead they demonstrate an obsession with getting the details right. And this is where Hulu wins.

Because unlike other technology companies that ship big platform updates with lots of ballyhoo but often with “we’ll get that in the next release” rough edges, Hulu focuses on how to make the user experience the best it can be – by starting with the details.  Proving in product, it really is the little things that make a difference.

Look at some of the changes they’ve made – half of them you can’t even see, the others you’ll barely notice individually; but when you put them all together you see that Hulu is one step further out ahead of everyone else in video in delivering the world’s best online video experience.

Changes:

  • Color and background color of captions on videos
  • Ad audio level normalization
  • Variable bit-rate streaming
  • 25% increase in player size
  • Removing player controls from  the viewing area

If you’ve worked in product or with product management the level detail in these is rare.  I imagine in many technology companies these features would lose to the “edge case” argument and never get rolled in.

But when you start with the goal of creating the best online video viewing experience in the world and mean it, you see how all of these features are vital and not “edge cases” at all.  So kudos to the Hulu team for sweating the small stuff, because where you win is in the details.

Pardon the Dust « Hulu Blog.

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The Online Video Business Equation

Image representing Brightcove as depicted in C...

Image via CrunchBase

I love this online video monetization formula from the Brightcove blog:

More Content + More Places = More Audience
More Audience + Right Experience = More Money

It’s simple on purpose but also holds a lot of questions that need further thinking. For example “more audience,” what type of audience? More of who? When is enough is enough? If you’re a local pizza place is your “more” the 15,000 people who eat pizza in your zip code or is it millions of views on YouTube? Is it both?

I think you can answer each of the 4 elements (content, places, audience, experience) with the following questions to help drive this strategy further:

  • What do my customers (potential customers) want to see?
  • Where are they most likely to watch it?
  • Who is my audience I’m trying to reach?
  • How do I create an experience that creates value for us both?
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The Art of Access

Access. It’s what everyone wants.  Access to the best events, access to the famous people.  If the adage “it’s not what you know, it’s who you know” is true (and, it is) then access is what gets you to the “who” that can make a difference.  But, more often than not, meeting the “who” that matter is a pipe dream – and any interaction is often little more than a passing handshake in the hall of a conference or a feeble “great panel” comment as you stand in a sea of others all clamoring to meet the person you really want to know.

Gaining access is an art. An art that they don’t teach you in business school, but one that changes everything, from the events you attend to the people that you meet to the jobs that you get.  It is the secret to getting to wherever it is you’re going.

Here are the key principles in gaining access:

Pre-Gaming

If you’re not pre-gaming conferences and events you’re killing your chances at gaining access.  You or your company have spent hundreds or thousands of dollars to get you to an event (say, South By Southwest); you can’t simply walk-in without doing any prep work and expect to successfully connect with the people you want to meet.  These people have schedules at these events that are booked weeks in advance and your chances of just “running into” these people are zero. Do your homework.

  • Identify who will be at the event ahead of time
  • Make a “hit list” of people you want to meet
  • Mine Twitter, Facebook and LinkedIn to learn about the events outside of the conference (often unofficial) that will provide better settings to have a meaningful interaction
  • For your hit list: read their blog posts, twitter stream and articles so that you can talk intelligently to these people about topics that are important to them

Create a Platform

The people you want to meet are the same people that everyone else wants to meet.  Typically, you and everyone are not the people they want to meet, they want to meet with their friends and business associates.  Bottom line: they are busy.  In order to break through the noise and get a meaningful interaction with them you need to bring value.  And this is not about what your company does for its customers.  It’s about how you can help promote and advance the interests of the individual you want to meet.

You can do this by creating a platform that can help distribute their message and further their own goals.  For example at SXSW we created a platform called 100 interviews.  We went around and asked the top 100 social media and technology people if they would be willing to be interviewed on video as a part of this “experiment” at SXSW.  It took 4 days and we met and had meaningful interactions with people that you can only dream of.

Why did it work?

  • We created a platform – 100 interviews – that gave us a coherent and easily understandable value proposition for the participants.  Get your message out, be involved with 99 other luminaries, be part of the project.
  • We created value for them – a distribution network across all online video sites tied to a big, recognizable event (SXSW)
  • We played off of SXSW’s theme – by calling the project an experiment we played to the collaborative nature of SXSW.  People want to be a part of a cutting-edge way of doing things and participating in something novel.
  • We used social proof

Using Social Proof

Social proof is essential to gaining access.  It is the proof that gives the people you want access to confidence that you’re worth their time.  It is also the engine that drives the momentum of your access.  The concept is simple.  You get one notable person to say yes to get the next, and so on, until you’ve lined up meetings or interviews with everyone else you want to meet.  And it’s just like bowling pins – get one key individual and you can leverage that agreement to connect with the next person.

How to use social proof:

  • Make yourself look bigger than you are – If we had randomly asked people to interview them, they would want to know who we were and for what purpose.  Instead we created a powerful hook “100 interviews” that instantly created an easy-to-understand premise.
  • Create a presence – We instantly launched a web site, Twitter account and YouTube channels. By having these concrete elements people could validate what we were doing.
  • Use commitments to gain other commitments – We publicly announced when we secured big commitments. By Twittering and posting those commitments on our site we were able to validate our project and get more people involved.

Create Buzz

Promote. Promote. Promote.  We promoted 100 interviews like crazy in the days leading up to the event.  We asked our friends to Tweet about it on Twitter, we posted our commitment updates on our blog and tweeted them out.  By generating buzz we created additional credibility to what we were doing.  After a few days the people we contacted said “oh, you’re the 100 interviews guys!” Having the buzz gave us credibility and helped us gain even more commitments.

How to create buzz:

  • Create a brand – 100 interviews had a nice ring to it. We supported it with a logo, web site, Twitter handle and YouTube channel.
  • Cash in your Whuffie – Whuffie is social currency, the goodwill you accumulate with people you’ve helped in the past. It’s time to cash some in and ask people you know to help spread the word. Reach out on Twitter, email, Facebook, whatever, to ask them to help get the word out.
  • Leverage online tools – Create Facebook fan pages, event pages, a WordPress blog, a Twitter account, and more. Give people every possible way to interact and promote what you’re doing.

Make it Count

Look, even with a great platform and buzz you still have just one interaction with a person you want to meet.  Sure – it’s a more meaningful interaction than just shaking hands after a panel, but it is just one.  And one does not make a relationship.  The best way to move from interaction to relationship is to follow up afterwards. And follow up quickly and personally.

Write a personal thank you note to every person you met and interviewed.  Make it handwritten, and get it out the door in a week.  This will make you stand out from the rest of the folks who simply drop emails or Twitter direct messages.  Then, follow the person on Twitter, interact when appropriate and keep in-touch with them periodically.  Then when you see them at the next event you’ll have another reason to say hi and chat for a few minutes.

Guess what?  You now have access.  Welcome to your new world.

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If you’re not using Facebook search you don’t know what you’re missing

Tonight while I was going through some of the different social networks like Twitter, LinkedIn and Facebook I decided to do a search on the name of the company I work for “TurnHere.” Now I do this regularly and automatically on Twitter and the Web. I use Google Alerts to monitor for TurnHere mentions on the Web (they’re pumped into my Google Reader), I have a column of Tweetdeck assigned just to listen for TurnHere in the Twitterverse and we have a paid subscription to Scout Labs for monitoring the brand.

But I hadn’t drilled down on Facebook search yet with the brand name and none of the above tools give you insight into that community. Talk about opportunity. The new and improved Facebook search is a gold mine for opportunities to connect with people who are talking about your brand or topic of interest. Previously, Facebook would only search people, names, events, pages and groups. But now that they have added status updates in the search it’s a whole new world.

Take a look at what I saw in the results for TurnHere (note that these are just my friends, you can also click on “Posts by Everyone” below the “Posts by Friends for a broader view, note you’ll typically only be able to interact or engage with your friends depending on people’s privacy settings):

Facebook search

Don is looking forward to his TurnHere shoot next week. That’s a great piece of information and an opportunity for me to engage with him around that. Is he feeling ready? Excited? Nervous? Can I answer any last minute questions for him? Or can I just give him a word of encouragement and let him know that we’re excited to see the finished video? All sorts of opportunities are there to create a meaningful connection with Don around his video shoot experience.

Or further down the page:

Facebook search 2

With Debbie I have the chance to help spread the word about her new video and also check in to see how everyone felt about the shoot and the finished product. The same for Cindy.

Lastly, notice the note from Paulo (who works with me at TurnHere) and the retweet posted to his Facebook profile about the kind words some gave about a recent speaking opportunity I had. This is a great find for me personally and allows me to reach out to that person and thank them and see if there is anything I can do to help them out as well. I am also able to add that kudo to my speaking page which will hopefully give people more confidence in extending speaking invitations to me and helping me grow that part of my career.

So now I know to make sure that Facebook search is a regular part of my brand and personal monitoring to catch more opportunities to interact with people talking about TurnHere.

For reference here are the tools that I use to monitor personal and brand mentions:

More than just brand mentions:

Obviously search goes just beyond monitoring brand mentions.  It can be used to find people talking about the things your company does or areas of interest to you personally.  It could be about events or needs or anything really.  Search across these networks is a powerful way to identify opportunities to make new connections and grow your influence, whether for your brand or yourself.

Check it out and let me know what your tips are for using search to build and strengthen your network!

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Video for Goverment 2.0

I had the pleasure of presenting with OCTA’s Sarah Swensson at the OCTA‘s Government 2.0 Deluxe Edition. My topic was how local government agencies can use online video to communicate with the public in an engaging, transparent and open way that creates better relationships and greater interest from constituents.

The day focused on how local government agencies can use the tools of the social web to promote transparency and democracy, proving that social media isn’t just for the race for the White House. My focus was on YouTube, but there’s tons of additional video opportunities out there. I hope to have the opportunity to help continue the conversation around video in future events.

It was an energizing day and it was so refreshing to see local agencies that are often maligned by the public as obsolete and unresponsive taking time out of their day to learn about how to communicate through these new social computing technologies.

What do you think? How can local government agencies connect better with the public through these new tools?

Here’s a brief video overview with a couple of clips of me presenting. Enjoy!

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